Help & Support
Pakistan-based support team — live chat & helpline Monday to Friday, 9:00 AM to 5:00 PM (PKT). Email replies within 1–2 working days.
Soko support schedule
Live chat & helpline hours
Monday9:00 AM – 5:00 PM
Tuesday9:00 AM – 5:00 PM
Wednesday9:00 AM – 5:00 PM
ThursdayToday9:00 AM – 5:00 PM
Friday9:00 AM – 5:00 PM
SaturdayClosed
SundayClosed
Live chat
Mon–Fri · 9:00 AM – 5:00 PM (PKT)
Helpline 021-37448735
Mon–Fri · 9:00 AM – 5:00 PM (PKT)
help@soko.pk
Email replies within 1–2 working days
Opens tomorrow at 9:00 AM PKT
Live chat with Soko
Opens tomorrow at 9:00 AM PKT
Please sign in to start a live chat with our support team.
Track an order
See live courier status
Return an item
7-day free returns
Refund status
Processed in 3–5 days
Talk to us
Open a support ticket
Frequently asked questions
Submit a ticket
Please sign in to open a support ticket.